License

Privacy policy

Last Updated: June 21, 2023

This Privacy Policy describes how Winchat ("us", "we", or "our") collects, uses, shares, and protects information in connection with the use of our services, systems, websites, and apps (collectively, "Services"), including our AI-powered chatbots.

1. Information We Collect

When you interact with our Services, we may collect the following types of information:

Personal Information: This includes information such as your name, company name, email address, phone number, and billing information which you provide to us during the registration process or through the course of using our Services.
Usage Data: We collect information about how our Services are accessed and used. This can include your IP address, browser type, the pages you visit on our Services, the time spent on those pages, and other diagnostic data.
Customer Data: In providing our Services, we process and store certain information on behalf of our customers. This may include information input into our chatbot systems.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our Services
Detect, prevent, and address technical issues
Notify you about changes to our Services
Respond to your inquiries and support requests
Understand and analyze how you use our Services for business analytics and improvements
Provide customer care and support

3. Sharing of Information

We do not sell your personal information. We may share your information with third parties in the following situations:

To our service providers who help us to operate or enhance our Services
In connection with a merger, acquisition, or sale of all or a portion of our assets
To comply with the law or in response to a legal process or enforceable governmental request
When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others

4. Security of Information

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data.

6. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@winchat.ai.

By using our Services, you agree to the collection and use of information in accordance with this policy.